FAQs

Landlord

Finding a good rental listing price is similar to running “comps” for sale. We would do proper research to find your existing “active” competition in addition to finding what has recently leased comparable to your home itself, the neighborhood, and features etc. Call us and we can assist you with this right away!

This will most likely depend on the state of the market.  If demand exceeds supply it will be sooner than if there are more rental homes than tenants to fill them.  However, the Phoenix area is very robust and on average it takes us less than 2 weeks to fill our rental properties with a qualified tenant.  

We advertise our listings aggressively online within the rental MLS and offer any Realtor in the valley a commission to assist us in placing a qualified tenant. We also use the most innovative internet advertising available today. This includes just to name a few, Zillow, Trulia and Hot pads and more. We are confident through our strategic ad placement and aggressive tenant placement we will fill your vacancy faster than any other PM company.

All potential tenants must fill out an application. We then run a full credit report, verify employment, bank statements, research past landlord history and check references.

If after the 3rd day rent is not paid, a “5 day notice” to pay or quit is issued.  If rent is not received after the legal notice period of 5 days is up, then our attorney’s get involved and they file a motion in court for a hearing and ultimately a judgement against the tenant is issued to the Court’s Constable and within a week the property is returned to us.  In the state of Arizona this entire process takes in the ballpark of about 4 weeks as Arizona which is fairly efficient compared to many other states.  

Yes, no later than the 15th of each month an electronic statement will be emailed to you outlining activity from the previous month.

Yes, $300 will be held back from the initial rent payments so that we have room to pay for any small repairs and/or emergencies.  This is your money kept in a trust account and of course will be outlined in your monthly accounting statement provided.

The tenants pay rent directly to us. We collect them and all rents are generally received somewhere between the 6-8th of any given month, we wait a few days for the funds to become negotiable then direct deposit the funds to your bank account.  This is net of any and all expenses for the month.

A property manager can help streamline the entire process of renting your property. They have professional experience with screening tenants, marketing properties effectively to reduce vacancy periods, and preparing the properties for rent. This means less time spent on dealing with your rental, and more peace of mind for you.

Tenant

Your monthly rent payments are to be made online through your tenant portal. Paying by e-check is completely free. Payments are not accepted in the office.

Unless otherwise stated in your lease, we offer a 3 day grace period. A late fee equal to 5% of the monthly rent is assessed on the 4th. An additional late fee of $10/day applies until the rent is received. You may receive a notice to Pay Rent or Quit. If you are unable to pay before the notice expires, contact your Manager for more information. Tenants with unpaid rent are subject to eviction.

We are only able to accept rent payments in full.

Our Lease Renewal Team should reach out to you 30-60 days before the last day of your lease to go over your renewal options. If you have questions or if you have not received communication regarding your renewal, please contact your Manager.

Your lease will outline the requirements for giving notice that you intend to move out at the end of your lease. Most leases require 60 day written/emailed notice. Once your notice of intent to vacate is received by your Manager, you should receive additional move out instructions. Be sure to give your new address to your Manager so that we can process your security deposit refund.

We would love to refund your entire security deposit. We expect to receive the property back from you in the same condition in which you received it at move in. The property should be left in clean, move-in ready condition. Deductions may apply for cleaning or repairs needed as determined at your move out inspection. 

If your lease includes an early termination clause and you decide to move out prior to the end of the lease term then you will be required to give us 30 days written notice, pay rent through that 30 day notice period, pay the early termination fees, and leave the property in a clean and “rent ready” condition. The early termination fees are equal to three months rent due at the time of move-out when returning possession to the home.